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How We Handle Your Privacy at uang388

Your account details, payment information and transaction history stay secure with us through encryption and verified processes.

Encrypted payment processingTransparent data retentionYour access and control rights
uang388 How We Handle Your Privacy at uang388
PRIVACY CONTACT CHANNELS

How to Reach Us About Your Privacy

Team online

Email Support

Send privacy questions or data access requests to our support mailbox. We respond to all inquiries within 24 hours and will confirm your identity before releasing personal information.

Live Chat

Available daily from 10 AM to 11 PM Indonesia time. Our team can walk you through your privacy options, answer policy questions and initiate account or data changes on the spot.

Account Settings

Log into your uang388 account and visit Privacy & Security under Settings. Here you can review connected payment methods, check login history and manage data visibility preferences directly.

SECURITY AND CONTROL

How We Protect Your Privacy and Your Rights

Encryption Standard

All data in transit and at rest uses bank-grade TLS 1.3 encryption.

Cookie and Tracking

We use session cookies to keep you logged in and analytics cookies to track page performance.

Account Access Log

Every login, withdrawal request and payment method change is logged with timestamp and device type.

Data Retention Rules

Closed accounts: we delete personal data after 30 days unless legal or tax requirements demand longer storage.

Correction and Deletion

Request changes to your name, email or address directly through Account Settings.

Privacy Officer Contact

For unresolved privacy concerns, escalate via email or live chat.

Frequently Asked Questions About Your Privacy

Your personal information is anonymized and removed from our active database within 30 days of closure. Transaction records needed for tax or regulatory compliance remain encrypted and inaccessible to customer service staff. You can request complete deletion earlier by contacting our support team if no outstanding balances or disputes exist.

No. Game studios and live table providers never see your DANA, OVO, GoPay or QRIS details. They receive only a transaction ID and wallet balance to update your game state. uang388 processes and secures all payment data independently.

We cannot access your bank or payment app. DANA, OVO, GoPay and QRIS payments use your app's own authorization flow — you approve each deposit directly in your payment app, never on our site. We see only the confirmation token.

We retain all transaction history for seven years, even after account closure, to comply with Indonesian financial record-keeping laws. You can download or view your complete history through Account Settings at any time during or after your account lifetime.

We do not sell or trade your data to external parties. Payment processors and anti-fraud services see transaction data only. No gaming sites, social media platforms or advertisers receive your contact details or account information.

Report it immediately to our support team via live chat or email. We log all access and can trace the source of unauthorized changes. If fraud is confirmed, we reverse the transaction and reset your password. You can enable two-factor authentication in Account Settings for extra protection.

Yes. Submit a data access request via email or live chat with your account email and full name. We compile your records within 10 business days and send them as a secure download link. The file includes all collected data, payment history and login activity tied to your account.