Reference

Legal Framework That Protects Your Account

uang388 operates under a clear legal structure so you always know where you stand — your account data, transaction records via DANA, OVO, GoPay and QRIS, and your…

Jurisdiction-Aware PolicyDANA, OVO, GoPay & QRIS CoveredAccount Data RightsTransparent TermsIndonesian Law Alignment
uang388 Legal Framework That Protects Your Account
HUBUNGI TIM HUKUM

Reach Us on Legal or Policy Questions

If you have a question about our terms, a data access request, or a concern about how your account information is being handled, our support team is reachable through three direct channels. We aim to respond to all legal and policy enquiries within one business day, and complex data requests within five business days as set out in our retention policy.

Team online

Live Chat

Our live chat is available 07:00–23:00 WIB daily. Use it to raise an urgent legal query or escalate a dispute about a DANA or OVO transaction directly to our compliance desk.

Email Support

Send detailed policy requests or data deletion notices to our legal inbox. We log all incoming email requests with a timestamp and reply within one business day for standard enquiries.

Account Help Centre

Log into your account and open a support ticket under the 'Legal & Privacy' category. This channel lets you attach documents and track the status of your request in real time.

PERLINDUNGAN DAN KEAMANAN

How We Protect Your Data and Account Rights

Every security and data practice below is applied at the account level — not just stated in policy documents.

Data Encryption

All account data — including your DANA and OVO transaction history — is encrypted in transit and at rest using…

Cookie Policy

We use functional and analytics cookies only. No advertising cookies are placed on your device without your explicit consent.

Account Security

Two-step verification is available for every account. We strongly recommend enabling it after your first login, especially if you manage…

Data Retention

We keep your account records for as long as your account is active, plus 24 months after closure for audit…

Right to Access

You can request a full export of your account data — including deposit history from OVO, DANA or QRIS —…

Policy Update Notices

When our terms or privacy policy changes materially, we notify you by email at least 14 days before the change…

Legal Questions We Hear Most Often

These are the policy and legal questions we receive most frequently from accounts based in Indonesia. If your question is not covered here, reach us directly through live chat between 07:00 and 23:00 WIB or submit an email request to our legal inbox.

Whether your account is eligible to access all features depends on local law. We apply Indonesian regulatory context to each account and will notify you if any restriction affects your region or account tier.

We collect your name, email address, contact number, and payment method details such as your DANA or OVO account identifier. This data is used solely for account verification, transaction processing and legal compliance.

We retain transaction records — including all GoPay, QRIS and bank transfer activity — for a minimum of 12 months while your account is active, and for 24 months after account closure in line with our internal audit policy.

Yes. Submit a data access or deletion request via the 'Legal & Privacy' ticket category in your account dashboard. Where local law permits deletion, we action it within five business days of verifying your identity.

After account closure, your data enters a restricted retention period of 24 months for audit and legal compliance. During that window your data is not used for marketing and is only accessible to our compliance team.

Raise a dispute via live chat or by opening a support ticket. Our compliance desk reviews DANA and OVO transaction disputes and aims to return a decision within three business days of receiving your supporting evidence.

Yes. Any material update to our terms or privacy policy is communicated by email at least 14 days before it takes effect. You can review changes inside your account portal before they apply to your session.